Frequently Asked Question

Last Updated 6 years ago

Sign up - common issues/problems

When signing up for a FACT account (https://www.nyas.net/fact) there are some common issues to take note of:

Apple Mac and iPad users should use Chrome or Firefox browser as there is a known issue with Safari.

Get Chrome here:

There should not be any symbols on the username such as !"£$%^&

There is a maximum number of letters for the username, currently this is 20 characters.

All fields must be filled in

Password has to be strong, FACT will not let you use anything less.