NYAS :: Support Ticket System

Click on the category to browse FAQs.

Egress Switch (5)

Egress Switch FAQ's

Egress Switch - Granting Access (Outlook Egress Plugin) - Moved.

Egress Switch App for iPad (Installation Guide) - Moved.

Egress User Guides - Moved.

How do I sign up for an Egress Switch account? - Moved.

My Egress icons have disappeared! - Moved.
Email/Outlook (9)

Email and Outlook FAQ's

Add a Outlook/Office 365 Thumbnail

Add an email signature in Outlook 365

Add an email signature in Outlook mobile app

Can’t access my NYAS emails

How To Filter Cc Or Bcc Emails In Outlook?
FACT Online (6)

FACT Online FAQ's

FACT V2 Training Manuals

How do I sign up for a FACT online account?

I forgot my password

New Sessional Staff Sign Up Procedure.

Sign up - common issues/problems
General (12)

General collection of knowledgbase facts.

Changing Network Profile (Public to Private)

CHIP Support

Clearing the Browser’s Cache

How do I sign into to my NYAS emails?

How to do a print screen/screen grab for a support issue
Ordering Equipment (2)

For all information on ordering equipment.

Purchasing Equipment - Laptop & H&S - Moved to SP.

Purchasing Student/Volunteer Phone
Phones and Mobile Devices (3)

Q&A's for Phones and Mobile Devices

App Issues - Intune

How to setup Wifi Calling - Android

Microsoft Intune App Issues
PRISM (2)

PRISM FAQ

Locked Case

Prism Reporter Fix (Generating Report Problem)
Service Level Agreements (SLA) (1)

Service Level Agreements (SLA)

Printers - Home workers/Office Printers
VPN Issues (1)

Problems connecting to VPN or missing details, find details here.

Creating a VPN connection - Windows 10 - Moved.

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