Welcome to the IT Ticket System.

In order to streamline support requests a better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address that you can access is required to submit a ticket.

Please be aware we will be short staffed from 12th until the 28th, there may be some delays.

IT Support Phone Number : 0121 285 0855

Please call if you have the following issues: Cannot log into FACT or Webmail (Password reset), you cannot log into a laptop, you are having connection problems from a NYAS office or problems with your NYAS phone. Otherwise, please open a ticket using the button above